This Privacy Policy explains how panalo collects, uses, stores, and protects the personal information of players in the Philippines. By using our platform, you agree to the practices described here.
Last updated: 2025
When you register an account with panalo, we collect basic personal details including your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details — such as your GCash or bank account information — solely for the purpose of processing deposits and withdrawals in Philippine pesos (PHP). During identity verification, we may request a government-issued ID to confirm that you meet the minimum age requirement of 21 years and that you are physically located in the Philippines. Device information such as your IP address, browser type, and operating system is collected automatically when you access the platform, and this helps us detect suspicious activity and maintain platform security. We do not collect more information than is necessary to operate your account and deliver our services safely and in compliance with applicable Philippine law.
The personal information we collect is used primarily to create and manage your panalo account, verify your identity, and process financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies — we do not send unsolicited marketing messages without your consent. Your gaming activity data, including bet history and session logs, is used internally to monitor for problem gambling indicators and to ensure compliance with responsible gaming obligations under Philippine regulations. Device and usage data helps our technical team identify and resolve platform issues, improve load times, and optimise the mobile experience for players across the Philippines. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify any individual player. panalo does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.
panalo shares your personal data only in limited, clearly defined circumstances that are necessary to operate the platform and comply with Philippine law. We work with trusted payment processors and identity verification providers who are contractually required to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to do so — such as in response to a valid court order, regulatory inquiry, or law enforcement request from a Philippine authority — we will disclose the minimum amount of information necessary to satisfy that legal obligation. If panalo undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We do not share your data with any third party for marketing, profiling, or commercial purposes without your explicit prior consent. All third-party service providers we engage are evaluated for their data security practices before any data sharing arrangement is established.
As a registered player in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to be informed about what personal data we hold about you, how it is being used, and with whom it has been shared. You may request access to a copy of your personal data at any time by contacting our support team through the details provided on this site. If any of your personal information is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay. You also have the right to request the deletion or blocking of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that may apply. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. panalo is committed to responding to all data privacy requests promptly and in accordance with applicable timelines under Philippine law.
panalo implements a range of technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials and financial details are protected in transit. Access to personal data within our organisation is strictly limited to staff members who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a personal data breach that is likely to result in harm to affected individuals, we will notify the National Privacy Commission and the affected players in accordance with the timelines required under Philippine law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security — we encourage you to use a strong, unique password for your panalo account and to enable any available account security features. If you suspect that your account has been compromised, please contact our support team immediately.
A quick overview of how we use cookies, how long we keep your data, and how we handle changes to this policy.
panalo uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player in the Philippines. Essential cookies are required for core platform functionality such as maintaining your login session, remembering your language preferences, and keeping your account secure during each visit. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may be occurring — this data is collected in aggregated form and does not identify individual users. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain platform features. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on our platform. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable Philippine privacy regulations and international best practices.
We retain your personal data for as long as your panalo account remains active and for a reasonable period thereafter to fulfil any outstanding legal, regulatory, or contractual obligations. Account registration data and identity verification records are retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming operators in the Philippines. Transaction records, including deposit and withdrawal history, are kept for the same minimum period to support financial auditing and dispute resolution processes. Gaming activity logs are retained for a shorter period unless they are required in connection with an ongoing investigation or regulatory inquiry. Once the applicable retention period has expired and there is no legal basis for continued storage, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. If you would like more specific information about the retention period applicable to a particular category of your data, please contact our support team.
panalo reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or the services we offer. When material changes are made, we will publish the updated policy on this page with a revised effective date, and where appropriate, we will notify registered players through the platform or via the contact details associated with their account. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Your continued use of the panalo platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes to this policy, you should stop using the platform and may request the closure of your account. For any questions or concerns about this Privacy Policy or our data practices, please visit our FAQ page or reach out to our support team directly. We are committed to handling your personal information with transparency, care, and full respect for your rights as a player in the Philippines.
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